Return Policy & Terms
1. Damage upon delivery Please check your order immediately upon receipt. Did the courier cause visible damage? If so, note this immediately on the waybill and have the courier make a record of it. Without this note, we are unfortunately unable to submit transport guarantee claims to the carrier.
2. Right of withdrawal and cooling-off period You have the right to withdraw from your order up to 14 days after the day of receipt.
3. How to return?
- Arrange your own transport: As a customer, you are responsible for organizing and arranging the return transport (including selecting the carrier and any insurance).
- Packaging: Products must be returned in their original, undamaged packaging, absolutely free of any signs of use or assembly. Products received in a condition other than that required will be returned to you at your expense.
- Notification & Proof: Please notify us of your return via email in advance. After you have sent the package, you are required to send us the track & trace code and shipping receipt via email immediately. We can only process the return correctly once this proof has been received.
4. Return costs Return costs are entirely at the customer's expense. Due to the size and weight of our products (rims, exhausts, and styling parts), return costs can be significant. Please keep in mind an estimate of €60 to €180, depending on the product and shipping location.
5. Exceptions to the right of withdrawal By law, the right of withdrawal does not apply to:
- Custom-made and customer-specific products: Products that have been specially adapted for you, personalized, or produced according to your specifications.
- Special imports and specially ordered parts: Products that have been imported at your specific request or ordered via an external supplier in a configuration not part of our standard range (such as a deviant size, color, or unique version).
Dropship and external deliveries For certain products, we use external suppliers or dropship deliveries. If you wish to return such a product, it must be returned directly to the warehouse of the relevant originating supplier. For these shipments as well, you are responsible for arranging and funding the return transport yourself.
6. Incorrect delivery Do the delivered products not match your order? We will, of course, resolve this for you immediately. Please contact us for this purpose.
Contact & Returns:
- Email: sales@Vibez.pro
- Phone: +31 (0) 6 811 99 811